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John Brookmyre's Blog

Social BI - there is not a monopoly on good ideas

I don't mean Social BI as in a Social Smoker or Social Drinker - someone who only does it on weekends, in a crowd or once in a while....

I am coming from the collaboration, decision making dialogue, tagging perspective. Where users have a greater ability to collaborate  informally as people do with other social sites (LinkedIn, Facebook etc) - harnessing the knowledge held by individuals and supporting users to create communities to encourage adoption and collaboration across the organisation. For example the ability to share photos of safety risks from their camera phone and add tags to enable other users to find them or rating reports based on the number of people who have viewed them or a user rating system so that users can quickly see the high value reports - this information could then be used for future requirements / investment priorities and to avoid reinventing the wheel by discovering the valuable reports. Organisations have a lot of great resources and by empowering the individuals to drive, share, comment, rate their BI / areas of interest will contribute to an exiting, dynamic, and transparent environment.  Gartner have highlighted this in their Five Predictions report - "exploit[ing] the groundswell of interest in informal collaboration. Instead of promoting a formal, top-down decision-making initiative, these IT leaders will tap people's natural inclination to use social software to collaborate and make decisions". One leader in this field is Antivia, whilst I prefer to be technology agnostic, some of the things that they are doing are very impressive. A short intro video can be found here.

 image

Looking at some similar examples which are used now - Facebook allows photos, status messages to be commented on and photos can be tagged by other users so a dialogue can be created. Flickr allows photos and videos to be tagged so that users can find similar items of interest or geo. Amazon show you products which are frequently bought with what you are looking at and what other users who bought this have bought (see above). And I haven't even touched Twitter yet:

 

As always feedback and thoughts would be really appreciated,

John

twitter.com/brookmyre

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alexis.kennedy said:

Some things which occur to me about social technologies used in a BI context.

(i) it's a grand idea.

(ii) it sounds a good way of ensuring that information that falls through the cracks actually makes it into a data store - because (in theory at least) the cost of adding a datum becomes so low as to be casual.

(iii) it sounds like a lovely heap of big toothsome implementation problems.

(iv) it sounds like a good way to build user engagement.

(v) it sounds outright menacing to the way that most organisations work. The authoritative version of the truth is something that can be changed from minute to minute by a determined group of users? ...don't get me wrong, I like that, but it sounds either like something that would drive serious organisational change or something that would need serious org change before it could work.

February 16, 2009 13:03
 

john.brookmyre said:

Interesting article about Social Media Myths from a marketing perspective - http://bit.ly/GSubM.

JB

February 22, 2009 08:37
 

John.Brookmyre said:

Great article: Yes, CEOs Should Facebook And Twitter - Web 2.0 is no longer just for teenagers. http://tinyurl.com/d39b4a

... boost productivity. They say it can facilitate an open-ended corporate culture that values transparency, collaboration and innovation. Most important, it can be an effective way to build a customer-centric organization that not only communicates authentically but also listens to customers and learns from that interaction. ...

March 12, 2009 23:58

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