Very random thoughts on a variety of interactive media topics. Broadly looking at experience design, brand, digital consumer strategies, innovation and a fair dollop of user-facing technology. I'm Experience Director at EMC Consulting and you can also find me masquerading as @poleydee on Twitter.
July 2006 - Posts
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Can you truly 'sell' online? Or does the online retailer simply facilitate a purchase and make customers aware of products and promotions? The impact of selling is massive though. I've seen the most cynical and unpersuadable people walk away Read More...
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Now, I'm not one to keep quiet about a new customer self service device that I think is lacking, and today is no exception. Recently, South West Trains implemented almost overnight a replacement to their station self-service ticket machines. The devices Read More...
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