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Ergo

Very random thoughts on a variety of interactive media topics. Broadly looking at experience design, brand, digital consumer strategies, innovation and a fair dollop of user-facing technology. I'm Experience Director at EMC Consulting and you can also find me masquerading as @poleydee on Twitter.

Zune

Excerpt from the Guardian:

In a remarkable change of direction, it [Zune] ditches Microsoft's long-held faith in the digital rights management (DRM) system that it developed and has promoted for previous Windows-only players. Despite the heavy promotion given to the PlaysForSure format, used by services such as Napster, the Zune for sure won't play tracks protected by that DRM. Instead, it will ape Apple's closed system, hooking into a specific download store for purchases while offering support for unprotected Windows Media Audio (WMA), MP3 and AAC files - the latter meaning that iPod owners can find a new home for any music ripped in Apple's default format, though not any tracks direct from the iTunes Store.
The news was a punch in the gut to many companies supporting PlaysForSure, and even J Allard, the Microsoft vice president who helped mastermind the rise of Xbox and now oversees Zune, struggled to explain the U-turn.

More interviews:

[http://technology.guardian.co.uk/online/insideit/story/0,,1876791,00.html]

[http://www.engadget.com/2006/09/14/the-engadget-interview-j-allard-microsoft-corporate-vice-presi/]

So, what do I think?

Hmmmmmm. Well, what do the iDon't lobby hate about iPod?

1 - It's a closed shop - there is no other place to buy music for an iPod from other than iTunes (excluding CDs of course..) - it doesn't matter if you're tech savvy or not - nobody likes a monopoly, and everyone shops round to some degree.

2 - They've got too much power in the marketplace - the record labels are setting their pricing for everyone around what they sell to iTunes for. If a download store wants to change the price of a digitally available album, the label (allegedly) won't let them for fear of annoying iTunes ("we can't give it to you for less than we give it to iTunes").

3 - The music isn't easily transferable - I certainly can't play it any other device, it's not easy to make a CD, and I can't transfer my music library to another PC or Mac

 What do we love about iPods?

1 - Style - desirable, simple objects that Apple manage to make seem like the sexiest thing on the planet.... and everyone's got one, so you just have to have one too. Right?

2 - Easy(ish) integration - plug and play - sort of... - don't have to worry about 'syncing' or codecs, etc.

So, why would Microsoft make some of the fatal mistakes that Apple made? They're certainly going to commit the first "iDon't" sin, of making it a closed shop.

I predict:

If Microsoft simply support DRM controlled WMA files (as sold by HMV Digital, Napster, etc.) - AND they have a nice desirable player (they did a great job with X-Box, so no reason they shouldn't get there with Zune) - then they'll win in the end.

If however, Apple beat them to it, by publishing the DRM version of AAC so other vendors can sell like iTunes - they'll win.

 You heard it here first...

 

 

Published 22 September 2006 10:22 by Paul.Dawson

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SSIS Junkie said:

On 13th September Live.com went, well, live as you can read here on the Livecom spaces blog . For those

September 22, 2006 15:21
 

SSIS Junkie said:

On 13th September Live.com went, well, live as you can read here on the Livecom spaces blog . For those

February 8, 2007 19:22

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About Paul.Dawson

I started working in 'new media' when it was new... around 1996, doing websites for people like DHL and Cellnet (remember them?) as well as CD-Roms for people like Dorling Kindersley. I joined Conchango in 1999 because I was fed up with the conflicts and overlaps between the companies that we tended to partner with to deliver these things. Usually it was a tech company and a marketing agency. Neither had the user's needs in mind, and both were trying hard to take business away from each other. So at Conchango I saw the opportunity to create an integrated team, who as a result of all being on the same side, and following good user centred design process, delivered better stuff for both our clients and their customers. Bizarrely, now that we have teams who truly understand all these aspects of projects, we now partner very well with both tech and creative companies! So we built an interactive media team who do design, branding and user experience, and since 2006 have consistently been rated best in Europe at this by Forrester Research. Which was nice! Since then I've worked on digital strategy and innovation for companies like Virgin Atlantic, Barclays, Tesco and other great clients as part of EMC Consulting. Now I spend a lot of time evangelising to customers and at conferences, about what EMC Consulting do in the field of Customer and Brand Experience, as well as still working for real clients on real projects. The final thing I do is look out for what new user-facing technologies will be relevant to us, our customers and consumesrs. I help shape how we adopt them, and how we apply them, and how we build the skills we need to be the best at them.

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