Welcome to EMC Consulting Blogs

Browse by Tags

• advertising
• bill buxton
• broadcast
• Customer Experience
• digital marketing
• Digital Media
• eCommerce
• EMC Consulting
• Entertainment
• Ergonomics
• Experience Design
• Experience Planning
• facebook
• Innovation
• Kiosk
• Live Services
• Lou Carbone
• marketing
• media
• MIX08
• MIX09
• product design
• Public Speaking
• Retail
• Social Media
• Total Experience Design
• trends
• TV
• twitter
• TxD
• User Centred Design
• User Experience
• Virgin
• Virgin America
• Web 2.0
• zappos

• A definition: Total Experience Design

  If you follow this link you’ll see how much we talk about Total Experience Design here at EMC Consulting (formerly Conchango) and I recently gave a talk at the Forrester Marketing Forum Europe where we also talked about it as an approach to orchestrating Read More... Posted 01 December 2009 00:24 by Paul.Dawson | 6 Comments Filed under: Customer Experience, User Centred Design, Kiosk, Total Experience Design, Brand, MIX08, Experience Design, digital marketing, product design, Innovation, bill buxton, MIX09, EMC Consulting, TxD, Lou Carbone

• Part 2: Twitter, Twitter, Twitter #Experts

  Ok, so I read the post referred to by a few around Twitter yesterday, and it’s a good post: http://www.skelliewag.org/why-no-one-is-a-social-media-expert-895.htm I said in my earlier post that we needed to define our expertise, and Skellie makes Read More... Posted 03 June 2009 10:32 by Paul.Dawson | 1 Comments Filed under: Digital Media, Ergonomics, Social Media, Brand, twitter

• @everyone: Twitter, Twitter, Twitter, Twitter #Twitter

  The world I work in goes through phases of interest in a variety of themes (you could call them ‘fads’ but they’re not), services, or trends. In 2007 it was Second Life, in 2008 it was Facebook, in 2009 it is Twitter. These phases of interest have a lifecycle: Read More... Posted 03 June 2009 09:03 by Paul.Dawson | 1 Comments Filed under: Social Media, Total Experience Design, Brand, facebook, twitter

• “Why Zappos are the bomb!” time to explain…

  Even when you work with world-class brands (retailers, mobile phone companies, finance companies, all sorts…) they still ask who in the world does digital customer experience the best. So, often they ask “who is the best in our industry online?” and often Read More... Posted 12 May 2009 00:24 by Paul.Dawson | 1 Comments Filed under: eCommerce, User Centred Design, Retail, User Experience, Total Experience Design, Brand, Experience Design, Live Services, Experience Planning, Innovation, twitter, MIX09, zappos

• Effective advertising is wanted advertising

  With the concept of ‘fluid formats’ where consumers / viewers are setting their own viewing schedules for TV programming through the use of Personal Video Recorders (PVRs) like Tivo and Sky+, advertisers have been worried for a while. For a long time, Read More... Posted 01 October 2008 10:11 by Paul.Dawson | 0 Comments Filed under: User Centred Design, Digital Media, Entertainment, Brand, Experience Design, TV, broadcast, media, advertising, marketing, digital marketing, Innovation

• The Design of Womenomics

  Dan Sumner at Microsoft seemed quite intrigued by a presentation I made the other day on a couple of trends that came through our friends at the Future Laboratory . The Slash/Slash Generation was one. More on this another day, but the one that captured Read More... Posted 23 July 2008 10:25 by Paul.Dawson | 0 Comments Filed under: eCommerce, trends, Total Experience Design, Brand, Experience Design, Public Speaking, Experience Planning

• Post Virginity

  Well, I had a great time at MIX08. The session I thought went really well, and the feedback from people who were there was really good. The session is now up at: http://visitmix.com/blogs/2008Sessions/C03/ and this is also the place to give your feedback. Read More... Posted 11 March 2008 22:46 by Paul.Dawson | 0 Comments Filed under: Customer Experience, Web 2.0, User Experience, trends, Social Media, Brand, MIX08, Experience Design, Public Speaking, advertising, digital marketing, Virgin, Virgin America

• MIX08 - The Signal

  So, blog-writing... dangerous thing. You can reveal things you never thought anyone would read ever... lesson-learned: People read your blogs! Shocking, but apparently true according to Thomas and Mike at The Signal . These guys spend their time reading, Read More... Posted 31 January 2008 22:36 by Paul.Dawson | 0 Comments Filed under: Customer Experience, User Centred Design, Digital Media, Total Experience Design, Brand, MIX08, Public Speaking