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• “Why Zappos are the bomb!” time to explain…

  Even when you work with world-class brands (retailers, mobile phone companies, finance companies, all sorts…) they still ask who in the world does digital customer experience the best. So, often they ask “who is the best in our industry online?” and often Read More... Posted 12 May 2009 00:24 by Paul.Dawson | 1 Comments Filed under: eCommerce, User Centred Design, Retail, User Experience, Total Experience Design, Brand, Experience Design, Live Services, Experience Planning, Innovation, twitter, MIX09, zappos

• Total Experience Design at MIX09

  I was lucky enough again to be able to present at MIX this year (you can see some slides from it scattered in this post and the video link is here ). MIX09 for me was the first time I’ve really seen design be the major talking point and a key focus for Read More... Posted 26 March 2009 11:29 by Paul.Dawson | 0 Comments Filed under: Customer Experience, Digital Media, Kiosk, Ergonomics, Retail, Total Experience Design, Experience Design, Public Speaking, Experience Planning, product design, Innovation, bill buxton, Microsoft Surface, Surface, MIX09

• MIX 09 here we come! Total Experience Design goes all bricky…

  OK, with just a week to go it’s time to tell you what we’re doing at MIX this year. Last year, I looked at a whole bunch of stuff in Virgins, Spaceships and Hobnailed Boots but we focused in on a few things like the power of brand experience, and how Read More... Posted 11 March 2009 22:58 by Paul.Dawson | 3 Comments Filed under: Customer Experience, WPF, User Centred Design, User Interfaces, Digital Media, Kiosk, Ergonomics, User Experience, Total Experience Design, Experience Design, Public Speaking, Experience Planning, Innovation, Microsoft Surface, Surface, MIX09, Windows 7

• Microsoft Surface – where are we at?

  With the official launch of Microsoft Surface in Europe just a week or so away, I thought it was time I updated the world on what we’re doing with it. As a Microsoft Surface partner, based in London, working across the entire Europe and EMEA region, but Read More... Posted 24 February 2009 01:34 by Paul.Dawson | 0 Comments Filed under: Customer Experience, WPF, Agile, User Centred Design, User Interfaces, Kiosk, User Experience, Experience Design, Experience Planning, Innovation, Microsoft Surface, Surface, london

• The Tesco @ Home story, an exercise in innovation

  It's a few weeks now since I got back from the Microsoft Professional Developers Conference (PDC) in LA. This was a different conference for me. Normally, I would be at a conference to present on topics like Experience Design, Digital Innovation, or some Read More... Posted 19 November 2008 12:33 by Paul.Dawson | 3 Comments Filed under: Customer Experience, WPF, eCommerce, User Centred Design, User Interfaces, Retail, User Experience, Total Experience Design, Experience Design, facebook, Experience Planning, product design, Recession, Innovation, bill buxton

• Concepts Vs. Products

  I was pointed at this blog post the other day by tommylee on Twitter it's from a blog called 'counternotions' by a blogger called 'Kontra': http://counternotions.com/2008/08/12/concept-products/ Here's an extract; It’s quite easy and fun to dig Read More... Posted 14 August 2008 00:01 by Paul.Dawson | 1 Comments Filed under: User Centred Design, Total Experience Design, Experience Design, Experience Planning, product design, Innovation, counternotions

• The Design of Womenomics

  Dan Sumner at Microsoft seemed quite intrigued by a presentation I made the other day on a couple of trends that came through our friends at the Future Laboratory . The Slash/Slash Generation was one. More on this another day, but the one that captured Read More... Posted 23 July 2008 10:25 by Paul.Dawson | 0 Comments Filed under: eCommerce, trends, Total Experience Design, Brand, Experience Design, Public Speaking, Experience Planning