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• Live from the press conference, but still no Windows Phone review from me! #WP7

  I’ve just been to the Windows Phone (WP7) launch press event here in the UK – and found out some new stuff, seen and handled some great devices, heard from the UK’s most prestigious digerati (is the singular ‘digeratum’ ? My latin was terrible), but you’re Read More... Posted 11 October 2010 16:22 by Paul.Dawson | 0 Comments Filed under: Total Experience Design, Experience Design, bill buxton, Windows 7, Windows Phone 7, mobile, experience

• The imminence of Windows Phone 7 (WP7)

  I had the rare privilege of meeting Oded Ran  ( http://www.twitter.com/odedran/ ) the other day. He is the head of consumer marketing for Windows Phone 7 in Europe at Microsoft. He was meeting with a number of people to fill them in on the latest Read More... Posted 06 October 2010 16:21 by Paul.Dawson | 0 Comments Filed under: User Experience, bill buxton, bill, wp7, Windows Phone 7, mobile

• A definition: Total Experience Design

  If you follow this link you’ll see how much we talk about Total Experience Design here at EMC Consulting (formerly Conchango) and I recently gave a talk at the Forrester Marketing Forum Europe where we also talked about it as an approach to orchestrating Read More... Posted 01 December 2009 00:24 by Paul.Dawson | 6 Comments Filed under: Customer Experience, User Centred Design, Kiosk, Total Experience Design, Brand, MIX08, Experience Design, digital marketing, product design, Innovation, bill buxton, MIX09, EMC Consulting, TxD, Lou Carbone

• Total Experience Design at MIX09

  I was lucky enough again to be able to present at MIX this year (you can see some slides from it scattered in this post and the video link is here ). MIX09 for me was the first time I’ve really seen design be the major talking point and a key focus for Read More... Posted 26 March 2009 11:29 by Paul.Dawson | 0 Comments Filed under: Customer Experience, Digital Media, Kiosk, Ergonomics, Retail, Total Experience Design, Experience Design, Public Speaking, Experience Planning, product design, Innovation, bill buxton, Microsoft Surface, Surface, MIX09

• The Tesco @ Home story, an exercise in innovation

  It's a few weeks now since I got back from the Microsoft Professional Developers Conference (PDC) in LA. This was a different conference for me. Normally, I would be at a conference to present on topics like Experience Design, Digital Innovation, or some Read More... Posted 19 November 2008 12:33 by Paul.Dawson | 3 Comments Filed under: Customer Experience, WPF, eCommerce, User Centred Design, User Interfaces, Retail, User Experience, Total Experience Design, Experience Design, facebook, Experience Planning, product design, Recession, Innovation, bill buxton

• Changing paradigms, changing cultures

  I had the privilege of meeting and listening to Bill Buxton last week at the MIX UK Conference down in Brighton. Bill is now Principal Researcher at Microsoft, and in his keynote, he talked about changing Microsoft from within. A good Register article Read More... Posted 23 September 2008 09:47 by Paul.Dawson | 0 Comments Filed under: User Centred Design, User Interfaces, Ergonomics, User Experience, MIX08, Experience Design, product design, Innovation, swype, bill buxton, remix