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• “The ear is totally neglected. Everything is centred on the eye”

  I borrowed this quote from Daniel Barenboim’s talk on the Nature and Power of Music. Most technological experiences, especially online, have been primarily visual experiences. The web gives us a visual workout but few online experiences stimulate our Read More... Posted 30 June 2009 12:33 by Richard.Wand | 1 Comments Filed under: interactive media, microsoft surface, multi touch, innovation, information, emc conchango

• Keep the Gamers Happy

  Last week Hungry Hippo came to Microsoft Surface . As a child I munched my way through many a white plastic marble so I am fascinated to see how this classic children’s board game takes to a digital makeover. A number of puzzles, board games and arcade Read More... Posted 22 May 2009 14:26 by Richard.Wand | 0 Comments Filed under: user experience, interactive media, microsoft surface, multi touch, intuitive, innovation, natural user interface, emc conchango, hungry hippo

• Microsoft Surface causes Tweet-storm

  It’s been a funny old week for Microsoft Surface . A lesser known marketing agency has been catapulted in to the spotlight after they published a post describing their frustrations setting up the Surface device. If Laurel and Hardy had been tasked with Read More... Posted 27 April 2009 10:48 by Richard.Wand | 4 Comments Filed under: blog, interactive media, microsoft surface, multi touch, innovation, twitter, natural user interface, emc conchango

• Consider the entire customer journey before you go blame the checkout...

  I’m taking a respite from my recent glut of multi-touch posts and jumping back in to the web paradigm with one of my favorite ecommerce topics – the online checkout process. An online retailer has asked me to solve the mystery of why a high number of Read More... Posted 08 March 2009 15:28 by Richard.Wand | 4 Comments Filed under: customer experience, user centred design, user experience, retail, conversion rate, interactive media, ecommerce, checkout process, emc conchango, etail