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• Runners-up Award for Best International Campaign at the B2B Marketing Awards '10

  On Thursday night I attended the B2B Marketing Awards 2010 . Myself and Mike Crossman were delighted to be invited as guests to this event by Kate Bresnan, Digital Marketing Manager at Colt . We (Colt and EMC Consulting) were shortlisted in the category Read More... Posted 29 November 2010 17:50 by Richard.Wand | 0 Comments Filed under: user centred design, EMC Consulting, Colt, B2B, award, UCD, SME

• Why do we Sketch?

  Last week I asked our Interactive Media team, Why do we Sketch? Sketching plays such a heavy role in our daily activities but why are we so eager to pick up a sharpie before diving in to the pixels? I've noticed that more and more people are going back Read More... Posted 13 October 2010 17:32 by Richard.Wand | 0 Comments Filed under: user centred design, user experience, sketch, creative, sharpie

• Core Skills of a Successful User Experience Team

  As User Experience matures as a discipline and the mainstream gets and values UX this has made us think harder about recruiting User Experience talent. I look back at my CV of old and remember my previous job applications, and now that I’m looking from Read More... Posted 04 October 2010 18:18 by Richard.Wand | 5 Comments Filed under: user centred design, user experience, interactive media, EMC Consulting, careers, vacancies, skills

• Calling all User Experience Rockstars....

  Do you want to work with awesome brands including Tesco, Virgin Media, BBC & Barclays? Do you have an inherent belief in applying User Centered Design techniques to create intuitive, usable and inspired experiences? If so, we have several opportunities Read More... Posted 01 October 2010 20:46 by Richard.Wand | 0 Comments Filed under: user centred design, user experience, interactive media, EMC Consulting, careers, vacancies

• Microsoft Surface tips

  The usual #Surface suspects have been posting their Microsoft Surface tips on Twitter. To avoid losing these design recommendations for this interaction paradigm in to the twittersphere I have collated the first 20 tips below. If anyone wants to suggest Read More... Posted 12 March 2009 20:32 by Richard.Wand | 2 Comments Filed under: user centred design, interactive media, rich media, microsoft surface, multi touch, innovation, natural user interface

• Consider the entire customer journey before you go blame the checkout...

  I’m taking a respite from my recent glut of multi-touch posts and jumping back in to the web paradigm with one of my favorite ecommerce topics – the online checkout process. An online retailer has asked me to solve the mystery of why a high number of Read More... Posted 08 March 2009 15:28 by Richard.Wand | 4 Comments Filed under: customer experience, user centred design, user experience, retail, conversion rate, interactive media, ecommerce, checkout process, emc conchango, etail

• Microsoft Surface: the Master of Digital Ceremonies

  On multi-touch devices like Microsoft Surface and the SMART table multiple users interact with digital content concurrently. These digital social experiences extend beyond a poke and a tweet as users interact face-to-face. The success of these multi-user Read More... Posted 01 March 2009 21:29 by Richard.Wand | 0 Comments Filed under: customer experience, user centred design, interactive media, microsoft surface, multi touch, natural user interface

• Boost Brain Power

  Having read an article on how to increase one's productivity it got me thinking whether there is something missing from our design strategies. We want users to achieve their mental peak when using an application but what are we doing to encourage this? Read More... Posted 20 February 2009 09:22 by Richard.Wand | 2 Comments Filed under: customer experience, user centred design, interactive media, rich media, microsoft surface, natural user interface, brain

• Playfulness in a Business Context

  Ouch! Received an email this morning stating that playful design has no place in a business context! For the last 3 weeks a small team of us have been working on an Enterprise Search application and we finally have something to show for our hard endeavours. Read More... Posted 10 February 2009 18:06 by Richard.Wand | 8 Comments Filed under: customer experience, user centred design, user experience, customer service, interactive media, web 2.0, usability, rich media, microsoft surface, multi touch, innovation, search

• Follow our Community Day on Twitter - #comday

  Have you ever wondered what goes on at an EMC Conchango Community Day? If so, follow us on at Twitter using the hashtag #comday . We’ll be keeping both those at Community Day and those that aren’t in touch with what’s happening at Community Day by twittering Read More... Posted 05 February 2009 12:24 by Richard.Wand | 0 Comments Filed under: customer experience, user centred design, user experience, twitter, community