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• 3 Peak Challenge
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• Another opportunity to engage and up sell?

  I made an online purchase recently and received the usual confirmation email and then this morning I received another follow up email. It’s sole purpose is to help me identify the purchase on my bank statement, by providing me with the payment identifier. Read More... Posted 18 February 2010 11:45 by rob.brown | 0 Comments Filed under: customer service, e-commerce

• Google Analytics illegal in Germany...?

  There has been an ongoing legal struggle in Germany for some time now between Google Analytics , Google Analytics professionals and the government over the legality of google analytics (GA) and whether it breaks their privacy laws. The struggle was put Read More... Posted 25 November 2009 11:31 by rob.brown | 0 Comments Filed under: Performance Measuremant, GAAC, Privacy, Data Protection, Google Analytics, Analytics

• When is a logo not a logo

  During a recent Search Engine Optimisation (SEO) presentation we discussed the topic of alt text. Normally this is a simple one, but today a previously unconsidered conflict of interest emerged: "What is the correct alt text for a company logo?” The SEO Read More... Posted 13 May 2009 21:08 by rob.brown | 0 Comments Filed under: Accessibility, seo

• WCAG2 the easy way

  The W3C checklist is, quite frankly, one of the most complicated things I’ve ever come across. At first glance they seem simple, dig a little deeper and you will find yourself lost in a sea of text - WCAG 2.0 checklist WebAIM to the rescue: they’ve created Read More... Posted 30 April 2009 10:39 by rob.brown | 0 Comments Filed under: Accessibility, WCAG 2.0, WebAIM

• Up up and away goes single A

  As you’re probably aware WCAG 2.0 are now the ‘official’ guidelines for accessibility, WCAG 1.0 is no more. The major benefit to us, the developers, is that things don’t need to work when JavaScript is disabled – however ALL dynamic content needs to be Read More... Posted 30 April 2009 10:36 by rob.brown | 0 Comments Filed under: Accessibility, WCAG 2.0, WebAIM

• Three Peak Challenge Briefing

  I went to a 3 Peaks briefing session yesterday evening. In brief, it consisted of 2 presentations. The first was one Care International, the work they do, they way they operate, fund raising ideas and the support they can give us throughout the weeks Read More... Posted 27 March 2008 17:46 by rob.brown | 0 Comments Filed under: 3 Peak Challenge

• How tall is a Smurf?

  I bet we've all got a little drunk and texted the textperts to see if we can stump them with a stupid question. Well, I thought I had until I woke up the next day to find their answer... which was not only correct, but showed brilliant customer service Read More... Posted 26 March 2008 14:29 by rob.brown | 4 Comments Filed under: customer service, Smurfs

• Internet Explorer 8 - Protect your sites

  It's old news by now, but in case you hadn't heard: IE8 beta has been released. A new version of Internet Explorer normally causes us Interface Developers to recoil in horror in the sure knowledge that our painstaking efforts to make our sites pixel perfect Read More... Posted 20 March 2008 17:50 by rob.brown | 0 Comments Filed under: Internet Explorer 8, IE8, Conditional comments