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Second in a series of however many we end up with! Coming towards the end of the series is a look at how we are having to move beyond mere 'usability' in to Total Experience Design, and also discussion of how UCD as an underlying discipline is driving innovation. But that's all just to keep you subscribed if you think you've got a handle on the ...

The Fantastic Tavern's first Lock Inn is a little like a normal TFT but will have some key differences; it's an extended programme, running over the course of the day and we'll spend much of it sober.  Don't get too downhearted, it's still going to be fun packed, interactive (am I the only one struggling with the overuse of that word) and ...

The EMC Consulting building is 'around the corner' from the Blue Fin Building, Southwark Street, London. The building was designed by the award-winning architectural practice Allies and Morrison who were also responsible for the Royal Festival Hall New Building and the BBC Media Village. The building gets its name from the 2000 blue fins ...

If you follow this link you’ll see how much we talk about Total Experience Design here at EMC Consulting (formerly Conchango) and I recently gave a talk at the Forrester Marketing Forum Europe where we also talked about it as an approach to orchestrating experiences, even marketing ones. However, after finding a few references to Total Experience ...

After months of planning, you touch down at your dream destination.  You’ve had a great flight, you’ve arrived on time and the weather is just perfect.  Feeling slightly smug that your bags turned up first on the carousel, you sail through immigration and are almost ready to start your vacation. However, leaving the arrivals hall, ...

How have Nintendo manage to shift 50,000,000 Wii consoles since November 2006? It certainly wasn’t by trying to beef-up processor or graphics capability, which in the Wii is comparable with a prior generation of console. No. It was, Peter Merholz argues, because they took a customer centred approach to the console’s development and focused on ...

  Tonight, on Channel 4, there was a programme called “I’m running Sainsbury’s” – and on the face of it, it was an awesome exercise in ‘colleague-sourced’ innovation. It was a showcase for Sainsbury’s innovation programme, that took ideas from the shop floor and gave them the opportunity to be developed and rolled out nationwide. According ...

If you’re a fan of Nick Lansley, Head of R&D at Tesco.com (yes, he does have quite a following), then you’ll know from this post on his techfortesco blog, that we are helping Tesco bring together a rather unique event. In the spirit of customer-led innovation set by people like Dell, with their Ideastorm, and our other client Virgin Atlantic, ...

The Fantastic Tavern returned two weeks ago (sorry for the delay in writing this but an adventure in Japan took presidence), reformatted and in a new location, The Leather Exchange. This time the food was so much better and didn’t run out and there was just enough beer and wine to last the evening. The community is growing – there are over 100 ...

I was lucky enough again to be able to present at MIX this year (you can see some slides from it scattered in this post and the video link is here). MIX09 for me was the first time I’ve really seen design be the major talking point and a key focus for the Microsoft organisers. A lot of this boiled down to one man: Bill Buxton. Bill is Principal ...