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If you follow this link you’ll see how much we talk about Total Experience Design here at EMC Consulting (formerly Conchango) and I recently gave a talk at the Forrester Marketing Forum Europe where we also talked about it as an approach to orchestrating experiences, even marketing ones. However, after finding a few references to Total Experience ...

  Tonight, on Channel 4, there was a programme called “I’m running Sainsbury’s” – and on the face of it, it was an awesome exercise in ‘colleague-sourced’ innovation. It was a showcase for Sainsbury’s innovation programme, that took ideas from the shop floor and gave them the opportunity to be developed and rolled out nationwide. According ...

If you’re a fan of Nick Lansley, Head of R&D at Tesco.com (yes, he does have quite a following), then you’ll know from this post on his techfortesco blog, that we are helping Tesco bring together a rather unique event. In the spirit of customer-led innovation set by people like Dell, with their Ideastorm, and our other client Virgin Atlantic, ...

I was lucky enough again to be able to present at MIX this year (you can see some slides from it scattered in this post and the video link is here). MIX09 for me was the first time I’ve really seen design be the major talking point and a key focus for the Microsoft organisers. A lot of this boiled down to one man: Bill Buxton. Bill is Principal ...

OK, with just a week to go it’s time to tell you what we’re doing at MIX this year. Last year, I looked at a whole bunch of stuff in Virgins, Spaceships and Hobnailed Boots but we focused in on a few things like the power of brand experience, and how you go about it with the philosophy of Total Experience Design where you have to look wider than ...

With the official launch of Microsoft Surface in Europe just a week or so away, I thought it was time I updated the world on what we’re doing with it. As a Microsoft Surface partner, based in London, working across the entire Europe and EMEA region, but part of a global organisation, we’ve been working with Microsoft Surface for over six months ...

  Ouch! Received an email this morning stating that playful design has no place in a business context!   For the last 3 weeks a small team of us have been working on an Enterprise Search application and we finally have something to show for our hard endeavours.  Our Microsoft Surface Enterprise Search demo rears it's pretty ...

If parts of my web or digital spaces know little about me, their interfaces will help me make decisions. If they know more about me, they will make decisions for me.  A semantic giving architecture will move away from search lists where I do the work, to spaces where choices are organised around my interests, my behaviour and ...

Before the festive holiday kicked in I intended to design a Microsoft Surface Card Sorting application but time ran out without me getting much further than a brief conversation over a cuppa with some user experience colleagues and a few very rough and barely legible sketches of the application interface. To make sure I don’t ...

Friday 28th November saw the first of the Virgin Atlantic VJAM workshops to brainstorm ways to improve the travel experience for customers.  Conchango took the Microsoft Surface unit along and I played guardian and host of this device for most of the day.  The attendees included travel professionals, experts in social media and ...