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In 2011 Google did the unthinkable or for a lot of people, the “about time” by dropping their all new Panda algorithm that would change the old school way that it had spidered and indexed sites previously. This in part was a pre-cursor for Google+ and more social results, but more importantly to weed out and drop the spam and poor content that ...

The world is a very different place than what it was 20 years ago!Nice opening statement from the ‘school of the bloody obvious’ isn’t it?Well you would think so, 20 years ago back in 1991 we were a very different breed, we had a taster of technology that would eventually help revolutionize our way of life, supported through wire-free networks and ...

Banks, finance companies and the like are turning their back on the people that matter most - their customers! In a digitally connected and somewhat openly transparent world these companies are still relying on their antiquated networks and processes that were built in the 1980s and are NOT in a fit or practical state for the 21st ...

I’ve been talking about the state of the high street for my last few posts and of course will continue to discuss and debate the future and where there could be some light at the end of the tunnel (looking specifically at the launch of Wellworths - a great well done to Claire Robertson and her team or re-invigorated and re-invented retail takes a ...

I read, watched and shook my head in utter shock and despair at the way the Britain “coped” with the recent and continued snow falls of yesterday and today. I think that looking at the way the current infrastructure is set up – no matter if its snow, rain, heat or UFOs – the United Kingdom is stuck in a legacy that in comparison to the recent ...

Well it was very close… and there are a few towns and small cities that will never be the same as the vicious cycle continues on the high street and shopping malls up and down the country. As lots and units become vacant, especially larger ones such left by Woolworths, MFI, Adams, Zavvi etc… and no one to fill them -  the landlords will try ...

In an environment of economic instability around the world, some of the easiest things that businesses do is cut staff, cut advertising, extend payment terms as well as contractors, external companies and of course, dare I say it, consultants etc... anyway they can to help sustain their cash flow and cut their immediate monthly outgoings. All this ...

Retail readiness... Retail is in the detail... Christmas is coming..READY?? For retailers that have checked, double checked, reviewed, written post-Christmas documents around key learning’s from the past year – and how to ensure that next Christmas is even more successful that the one just passed. The teams then go into overdrive ...

What to do? You spent months pouring over your choices, listened to internal concerns and external advice. You raised your CAPEX over 5 years for your businesses eCommerce / web platform - and that was in 2003! Now as 2008 fast approaches it's finale - IT Directors, eCommerce Directors.... now look at what to do next? Review their KPIs and decide ...

Continuing the 360° Retail theme that I started in July this is the next instalment - that when completed you will have the fundamentals of a 360° Retail Guide. Staff & Operations In retail one of the biggest assets is of course the staff. These are the customer facing element of the retail business. They hold such value that ...