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In 2011 Google did the unthinkable or for a lot of people, the “about time” by dropping their all new Panda algorithm that would change the old school way that it had spidered and indexed sites previously. This in part was a pre-cursor for Google+ and more social results, but more importantly to weed out and drop the spam and poor content that ...

I was prompted to write this blog in a sort of pseudo response to an article in the FT  article http://tinyurl.com/RetailFT around the predictions of ecommerce and why there is not the glutton of mass adoption of this medium. Well firstly it is doing very well just now, thank you very much, across Europe online retail sales grew from €98bn in ...

At what point do retailers embrace the social shopping sphere? From reviews, comments, payments, marketing and brand voice, where and how do they begin? There are so many social networks and sites here today gone tomorrow that retailers and brands are  concerned that there either too late, too early or will waste their money on something that ...

I’ve been talking about the state of the high street for my last few posts and of course will continue to discuss and debate the future and where there could be some light at the end of the tunnel (looking specifically at the launch of Wellworths - a great well done to Claire Robertson and her team or re-invigorated and re-invented retail takes a ...

Speaking as a relatively non-technical person, I have certain expectations of technology. I expect that my email client will work smoothly, my internet browser will let me do what I want, and that my media player will let me play all the music I want, when I want. I don’t expect to have to modify my behaviour to suit the applications I use – I ...

We’re all doomed. According to some of the more alarmist news publications, we in the UK are plunging headlong into a recession which will have families out on the streets and so on and so forth. No one will be able to afford to pay their astronomical fuel bills and spiraling mortgage costs, let alone having cash they could call ...

As someone who relies on the health of the online retail market to pay his rent every month, I’m probably not the first person you’d expect to welcome a forecasted slowdown in the annual growth in online sales. However, Verdict have recently announced that this growth is currently in the neighbourhood of 30% which, whilst still robust, ...

A recent blog entry by my colleague Richard got me a bit worked up recently, and as usual I'm keen to add my two cents. His experience with Empire Direct is a perfect example of a multiple channel business not working as a genuinely integrated multichannel retailer, something that’s unfortunately all too common. Whilst the business ...

Reading through the blogs on this site, you'll notice a good few mentions of UCD - User Centred Design - as a design practice that we're pretty hot on. Although my colleagues on the Interactive Media teams are much more qualified than I am to go into detail about it, core to the technique is ensuring that the users and their needs are clearly ...

”… and suddenly, as if by magic, the shopkeeper appeared!” Talking to an ex-colleague recently, the subject of behavioural analysis came up, provoked by an intriguing little habit Facebook’s got into recently, where it’s been advertising merchandise to me from some of the bands in my music collection. The crux of the ...