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In 2011 Google did the unthinkable or for a lot of people, the “about time” by dropping their all new Panda algorithm that would change the old school way that it had spidered and indexed sites previously. This in part was a pre-cursor for Google+ and more social results, but more importantly to weed out and drop the spam and poor content that ...

The recent, and rather public, admission from Epsilon that they had their servers breached by hackers and customer data had been accessed is another very public embarrassment for companies that do not take both data security and network security seriously. When I mean serious, I don't just mean that we have principles, guidelines and protocol ...

I realized that I haven't been on here since 2010 with a post about how times have changed within Retail where it used to be a big NO having cameras in your store http://tinyurl.com/Madman2010 Since then, I have blogged elsewhere, written papers, produced music and other good stuff... So 2011, and a return to where it all started with my ...

Just some general notes around this retailer, after finding a news article (linked ahead). Nordstrom's new approach to combining web-based and store-based inventories is earning them some significant success - Nordstrom Links Online Inventory to Real World. If there's something out there that you're interested in buying, their online shop will ...

My how we have come a long way since I first began in Retail, goodness that was over 20 years ago! Back then we had no internet, comparison shopping was walking down main street, or the emerging shopping malls. Social Commerce was listening to what your friends had said about a product or store, and whatever the store had information ...

At what point do retailers embrace the social shopping sphere? From reviews, comments, payments, marketing and brand voice, where and how do they begin? There are so many social networks and sites here today gone tomorrow that retailers and brands are  concerned that there either too late, too early or will waste their money on something that ...

Retail readiness... Retail is in the detail... Christmas is coming..READY?? For retailers that have checked, double checked, reviewed, written post-Christmas documents around key learning’s from the past year – and how to ensure that next Christmas is even more successful that the one just passed. The teams then go into overdrive ...

Continuing the 360° Retail theme that I started in July this is the next instalment - that when completed you will have the fundamentals of a 360° Retail Guide. Staff & Operations In retail one of the biggest assets is of course the staff. These are the customer facing element of the retail business. They hold such value that ...

Please welcome the new King - 360° Retail!Just as Web2.0 was a buzz word for a seismic change in the way users interacted and used the internet, the Web2.0 term was over used and wrongly interpreted by both retailers and their internal processes and decision makers that would influence their web strategies. So we (in the consultancy trade) moved ...

A little while ago along with my usual ranting and ramblings I actually was strapped down and forced to write in a cohesive and structured manner. This of course goes against the grain of what I do - as I like to ramble on and on and go off in various tangents (I'm like that when speaking as well :) - but when asked by Miss D & Miss B to ...