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Hello,  Well, this is a tricky blog post to write, but let's cut straight to it. After May 31st 2011, I will no longer be at EMC Consulting. I've decided that after 18 years of working, and 12 years at EMC Consulting (Conchango and OS Integration) that it's time for a bit of a rest! This company, its people and clients, have been a ...

I’m truly lucky to have now lived with a Windows Phone for nearly two weeks, so it’s time to write about it! This isn’t a phone review or even a UI review – it’s about what it’s actually like to live with, in the spirit of seeing if it lives up to Total Experience Design standards! First, cards on the table. I have used an iPhone, ...

I’ve just been to the Windows Phone (WP7) launch press event here in the UK – and found out some new stuff, seen and handled some great devices, heard from the UK’s most prestigious digerati (is the singular ‘digeratum’ ? My latin was terrible), but you’re still not going to get a review of the phones or the operating system from me. What’s my ...

Second in a series of however many we end up with! Coming towards the end of the series is a look at how we are having to move beyond mere 'usability' in to Total Experience Design, and also discussion of how UCD as an underlying discipline is driving innovation. But that's all just to keep you subscribed if you think you've got a handle on the ...

  I thought it worth putting down some learnings we’ve made in the last few years about the attributes of successful innovation programmes at some of the companies we work with – and equally the attributes of some of those that are less successful; and although I hate ‘Top 10 Tips’ or ‘Rules’ of anything (as there are always good reasons to ...

If you follow this link you’ll see how much we talk about Total Experience Design here at EMC Consulting (formerly Conchango) and I recently gave a talk at the Forrester Marketing Forum Europe where we also talked about it as an approach to orchestrating experiences, even marketing ones. However, after finding a few references to Total Experience ...

The world I work in goes through phases of interest in a variety of themes (you could call them ‘fads’ but they’re not), services, or trends. In 2007 it was Second Life, in 2008 it was Facebook, in 2009 it is Twitter. These phases of interest have a lifecycle: low adoption, early interest – we start playing with something and start to ...

  Tonight, on Channel 4, there was a programme called “I’m running Sainsbury’s” – and on the face of it, it was an awesome exercise in ‘colleague-sourced’ innovation. It was a showcase for Sainsbury’s innovation programme, that took ideas from the shop floor and gave them the opportunity to be developed and rolled out nationwide. According ...

Even when you work with world-class brands (retailers, mobile phone companies, finance companies, all sorts…) they still ask who in the world does digital customer experience the best. So, often they ask “who is the best in our industry online?” and often ask us the same question more generally, looking to find examples to follow from other ...

I was lucky enough again to be able to present at MIX this year (you can see some slides from it scattered in this post and the video link is here). MIX09 for me was the first time I’ve really seen design be the major talking point and a key focus for the Microsoft organisers. A lot of this boiled down to one man: Bill Buxton. Bill is Principal ...