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Even when you work with world-class brands (retailers, mobile phone companies, finance companies, all sorts…) they still ask who in the world does digital customer experience the best. So, often they ask “who is the best in our industry online?” and often ask us the same question more generally, looking to find examples to follow from other ...

How did you find this post? Was it through a RSS / Atom feed, Google search, my status message on Google Talk / MSN / LinkedIn, my Twitter post or through a real time Twitter search? Twitter's search offers a unique approach to search - search in real time. What is real time search? I was on a plane about to land in Amsterdam a couple of weeks ...

Started this Blog as a sort of step and thoughts for the forthcoming Luxury Interactive (e-Commerce) event in London on 16th – 18th March details here… I have been asked to attend – and got me thinking about the Luxury market and how it is handling the current recession. Not hearing anything from Dior, Gucci or Dolce & Gabbana that they are ...

A few days ago, I vented my frustration with some ... complex and unintuitive software behaviour  by saying on twitter: ''TFS, why do you fail to *undo* a checkout due to your bogus unspecified supposed locked files? I can has SVNburger?''I did work around the problem within a few hours, but not before I got this unexpected ...

   Have you ever wondered what goes on at an EMC Conchango Community Day?   If so, follow us on at Twitter using the hashtag #comday.  We’ll be keeping both those at Community Day and those that aren’t in touch with what’s happening at Community Day by twittering throughout the day.   The next community day ...

Or should I say ''color''? Seems colour war has broken out among the twitterari! Not content with the sky-ish blue default background, there's a rash of poster paint-coloured backgrounds happening all over... There's an update of the latest winners and losers here: http://corvida.ilumine.net/boredom-strikes-on-twitter-with-color/ Seems the ...

Jooce (sounds just like ''Joost'', doesn't it?) has developed a virtual desktop that you can access from anywhere. They say they're targeting ''cybernomads'' - those who don't own a computer and use cyber cafes instead. The interface looks just like the iPhone - sigh - and therefore like every other newbie digital brand.   Interesting - ...