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Hello,  Well, this is a tricky blog post to write, but let's cut straight to it. After May 31st 2011, I will no longer be at EMC Consulting. I've decided that after 18 years of working, and 12 years at EMC Consulting (Conchango and OS Integration) that it's time for a bit of a rest! This company, its people and clients, have been a ...

Digital Nutshell: Issue 4 – MidemNet 2009 Special ~ Digital Music 2.0 Next stop after Las Vegas (as well as a brief stop over in Gibraltar – full analysis of the Online Gaming industry coming soon…) was onto Cannes and the MidemNet digital Music conference – and what could be classed as the Music industrys defining year such as the web was 2 ...

Well it was very close… and there are a few towns and small cities that will never be the same as the vicious cycle continues on the high street and shopping malls up and down the country. As lots and units become vacant, especially larger ones such left by Woolworths, MFI, Adams, Zavvi etc… and no one to fill them -  the landlords will try ...

Well after 5 months working with Amazon, with surprisingly very good weather and having enough coffee that there is now a steady stream of caffeine running through my veins, my time had come to an end in Seattle. Working in a technology city had been a great experience, and you can tell it’s a technology city when you walk into the lobby of the ...

Retail readiness... Retail is in the detail... Christmas is coming..READY?? For retailers that have checked, double checked, reviewed, written post-Christmas documents around key learning’s from the past year – and how to ensure that next Christmas is even more successful that the one just passed. The teams then go into overdrive ...

What to do? You spent months pouring over your choices, listened to internal concerns and external advice. You raised your CAPEX over 5 years for your businesses eCommerce / web platform - and that was in 2003! Now as 2008 fast approaches it's finale - IT Directors, eCommerce Directors.... now look at what to do next? Review their KPIs and decide ...

The report on the top 50 UK retailers customer services proposition is still in progress.  By progress I mean that all the criteria for evaluating their proposition has been recorded and I now need to review the findings to make some sense of it.   In the meantime as a light aperitif here's a preamble around the all-important Customer ...

Well after 5 months with Conchango I thought it was about time to write my first blog, I guessed now was a better time than any considering that I write this whilst on my latest project with Conchango in Seattle!! That’s right, Conchango has given me a great opportunity to work in the coffee capital of the world, the rainy city (I now know why!), ...

Today is day 1 of the Retail Week Conference 2008.  I arrived in time for the breakfast briefing, sporting a Conchango t-shirt. My trim figure barely made a dent in the XL Conchango t-shirt leaving plenty of room for a couple of colleagues to squeeze in. After a much-needed caffeine injection and over-indulgence in fresh croissants I ...