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Before the festive holiday kicked in I intended to design a Microsoft Surface Card Sorting application but time ran out without me getting much further than a brief conversation over a cuppa with some user experience colleagues and a few very rough and barely legible sketches of the application interface. To make sure I don’t ...

Friday 28th November saw the first of the Virgin Atlantic VJAM workshops to brainstorm ways to improve the travel experience for customers.  Conchango took the Microsoft Surface unit along and I played guardian and host of this device for most of the day.  The attendees included travel professionals, experts in social media and ...

In a previous post, Object Recognition leads the way for Microsoft Surface, I touched on how Microsoft Surface recognizes devices placed on top of it.  Microsoft Surface reads a small square 8-bit tag that is attached to an object so that users can interact with it.  The tag is a combination of dots that works like a barcode. When ...

  Childlike, in many ways, I retained that inquisitive nature which makes children so frustrating and adorable in equal measures.  Not a thing escapes Isobel’s attention without the questioning of what is that daddy? The Internet gives me access to such a wealth of information and satisfies my urges as an information whore.  ...

At the Tesco wine fair the Microsoft Surface table turns from a bar in to a rich immersive experience for the wine enthusiasts to explore content though touch and natural gestures. The punters had their own take on the five Ss in tasting wine.  So as spit became swallow and their hand-eye coordination slowly declined over the day, you ...

The report on the top 50 UK retailers customer services proposition is still in progress.  By progress I mean that all the criteria for evaluating their proposition has been recorded and I now need to review the findings to make some sense of it.   In the meantime as a light aperitif here's a preamble around the all-important Customer ...

Today is day 1 of the Retail Week Conference 2008.  I arrived in time for the breakfast briefing, sporting a Conchango t-shirt. My trim figure barely made a dent in the XL Conchango t-shirt leaving plenty of room for a couple of colleagues to squeeze in. After a much-needed caffeine injection and over-indulgence in fresh croissants I ...

The 404 error is the most notorious of all status codes.   Four-oh-Four has hit the mainstream, becoming part of our Internet vocabulary and even infiltrating our everyday language. It’s so popular that this status code has abandoned its mates (401, 403...) for international stardom, with galleries, forums and Facebook groups hosting ...