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After months of planning, you touch down at your dream destination.  You’ve had a great flight, you’ve arrived on time and the weather is just perfect.  Feeling slightly smug that your bags turned up first on the carousel, you sail through immigration and are almost ready to start your vacation. However, leaving the arrivals hall, ...

OK, with just a week to go it’s time to tell you what we’re doing at MIX this year. Last year, I looked at a whole bunch of stuff in Virgins, Spaceships and Hobnailed Boots but we focused in on a few things like the power of brand experience, and how you go about it with the philosophy of Total Experience Design where you have to look wider than ...

I’m taking a respite from my recent glut of multi-touch posts and jumping back in to the web paradigm with one of my favorite ecommerce topics – the online checkout process.  An online retailer has asked me to solve the mystery of why a high number of shoppers are going AWOL during their checkout process. My concern is that I am ...

With the official launch of Microsoft Surface in Europe just a week or so away, I thought it was time I updated the world on what we’re doing with it. As a Microsoft Surface partner, based in London, working across the entire Europe and EMEA region, but part of a global organisation, we’ve been working with Microsoft Surface for over six months ...

Imagine a digital utopia where designers are free from grid-based design, and precision mouse control & clicks are replaced by gestural mechanisms. Where imagination is not exclusively for the mavericks to throw a curve ball at what’s achievable. Where we move away from the chair-and-desk paradigm and the frightening portrait WALL-E ...

  Ouch! Received an email this morning stating that playful design has no place in a business context!   For the last 3 weeks a small team of us have been working on an Enterprise Search application and we finally have something to show for our hard endeavours.  Our Microsoft Surface Enterprise Search demo rears it's pretty ...

If parts of my web or digital spaces know little about me, their interfaces will help me make decisions. If they know more about me, they will make decisions for me.  A semantic giving architecture will move away from search lists where I do the work, to spaces where choices are organised around my interests, my behaviour and ...

   Have you ever wondered what goes on at an EMC Conchango Community Day?   If so, follow us on at Twitter using the hashtag #comday.  We’ll be keeping both those at Community Day and those that aren’t in touch with what’s happening at Community Day by twittering throughout the day.   The next community day ...

Before the festive holiday kicked in I intended to design a Microsoft Surface Card Sorting application but time ran out without me getting much further than a brief conversation over a cuppa with some user experience colleagues and a few very rough and barely legible sketches of the application interface. To make sure I don’t ...

Friday 28th November saw the first of the Virgin Atlantic VJAM workshops to brainstorm ways to improve the travel experience for customers.  Conchango took the Microsoft Surface unit along and I played guardian and host of this device for most of the day.  The attendees included travel professionals, experts in social media and ...