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In 2011 Google did the unthinkable or for a lot of people, the “about time” by dropping their all new Panda algorithm that would change the old school way that it had spidered and indexed sites previously. This in part was a pre-cursor for Google+ and more social results, but more importantly to weed out and drop the spam and poor content that ...

Hello,  Well, this is a tricky blog post to write, but let's cut straight to it. After May 31st 2011, I will no longer be at EMC Consulting. I've decided that after 18 years of working, and 12 years at EMC Consulting (Conchango and OS Integration) that it's time for a bit of a rest! This company, its people and clients, have been a ...

The recent, and rather public, admission from Epsilon that they had their servers breached by hackers and customer data had been accessed is another very public embarrassment for companies that do not take both data security and network security seriously. When I mean serious, I don't just mean that we have principles, guidelines and protocol ...

Over four years ago I posted ‘Buy Cheap, Pay Later’, which warned of the perils of purchasing from discount retailers that sell cheap and support their low profit margin by a ‘sod you’ customer services policy. After 4 years of mostly positive online shopping experiences, it’s easy to get complacent and start drifting away from those online ...

My how we have come a long way since I first began in Retail, goodness that was over 20 years ago! Back then we had no internet, comparison shopping was walking down main street, or the emerging shopping malls. Social Commerce was listening to what your friends had said about a product or store, and whatever the store had information ...

Well I’ve been here (the good ol’ US of A) for over two weeks now, my how the time has flown! And what are the major differences on this side of the pond vs UK? Is what I intend to write about here and when I can I’ll update on some of the work that I’m doing with the team out here. First off I guess, everything is just bigger! I know it’s ...

I was prompted to write this blog in a sort of pseudo response to an article in the FT  article http://tinyurl.com/RetailFT around the predictions of ecommerce and why there is not the glutton of mass adoption of this medium. Well firstly it is doing very well just now, thank you very much, across Europe online retail sales grew from €98bn in ...

At what point do retailers embrace the social shopping sphere? From reviews, comments, payments, marketing and brand voice, where and how do they begin? There are so many social networks and sites here today gone tomorrow that retailers and brands are  concerned that there either too late, too early or will waste their money on something that ...

This week it was announced that we, EMC Conchango, are one of the first partners to be accredited by Google in their new Conversion Professionals program. Not only are we delighted to have been selected after a rigorous process of interviews, exams and more interviews but more importantly we’re delighted that Google has got behind the whole ...

To keep you all updated on what's happening with The Boutique. We have booked the next one.  It's on Thursday July 16th at The Roebuck, SE1 (same venue as last time) with a 1830-1900 start.  The formal (and I use that word lightly) bit should take about an hour then we'll get down to some networking and socialising.  Last time ...