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Just some general notes around this retailer, after finding a news article (linked ahead). Nordstrom's new approach to combining web-based and store-based inventories is earning them some significant success - Nordstrom Links Online Inventory to Real World. If there's something out there that you're interested in buying, their online shop will ...

My how we have come a long way since I first began in Retail, goodness that was over 20 years ago! Back then we had no internet, comparison shopping was walking down main street, or the emerging shopping malls. Social Commerce was listening to what your friends had said about a product or store, and whatever the store had information ...

Well I’ve been here (the good ol’ US of A) for over two weeks now, my how the time has flown! And what are the major differences on this side of the pond vs UK? Is what I intend to write about here and when I can I’ll update on some of the work that I’m doing with the team out here. First off I guess, everything is just bigger! I know it’s ...

The next instalment of The Boutique is coming on the 8th of October. Our topic will be Social Commerce.  It's another hot topic in Retail at the moment.  All these new ways of communicating and building social networks present both challenges and opportunities.  And it's a lot more than just Facebook and Twitter. We'll be ...

If you’ve been following our activities with customer-led innovation events such as V-Jam that took place with NESTA and Virgin Atlantic last year, and most recently T-Jam (see what we did there?!) with Tesco.com, you might be interested in an update. So here’s one for T-Jam: Customer-led innovation is about giving a set of bright thinkers who ...

I was prompted to write this blog in a sort of pseudo response to an article in the FT  article http://tinyurl.com/RetailFT around the predictions of ecommerce and why there is not the glutton of mass adoption of this medium. Well firstly it is doing very well just now, thank you very much, across Europe online retail sales grew from €98bn in ...

At what point do retailers embrace the social shopping sphere? From reviews, comments, payments, marketing and brand voice, where and how do they begin? There are so many social networks and sites here today gone tomorrow that retailers and brands are  concerned that there either too late, too early or will waste their money on something that ...

This week it was announced that we, EMC Conchango, are one of the first partners to be accredited by Google in their new Conversion Professionals program. Not only are we delighted to have been selected after a rigorous process of interviews, exams and more interviews but more importantly we’re delighted that Google has got behind the whole ...

To keep you all updated on what's happening with The Boutique. We have booked the next one.  It's on Thursday July 16th at The Roebuck, SE1 (same venue as last time) with a 1830-1900 start.  The formal (and I use that word lightly) bit should take about an hour then we'll get down to some networking and socialising.  Last time ...

If you’re a fan of Nick Lansley, Head of R&D at Tesco.com (yes, he does have quite a following), then you’ll know from this post on his techfortesco blog, that we are helping Tesco bring together a rather unique event. In the spirit of customer-led innovation set by people like Dell, with their Ideastorm, and our other client Virgin Atlantic, ...