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Have you ever wanted to create a new and different User Experience on top of a tried and true delivery platform? That is just what a new book published by Apress and written by my EMC Colleague Erik Swenson teaches people how to do.  I recently had the pleasure of previewing a copy and participating in editing those chapters that pertained ...

A good SharePoint corporate intranet site is concerned in many ways with empowering collaboration between employees and facilitating more effective internal communications.  It may also be about promoting better document management policies and procedures, and making people more effective in their respective positions by giving them easy ...

As an enthusiast of Software Development, I imagine that You have already been exposed to the term 'Personas' before in the context of a User Centered Design discussion.  In this article I intend to explain what 'User Journeys' are, how to create them, and why they are more appropriate for use in an enterprise Corporate Intranet design ...

In my last article I explained how important BA-like requirements gathering is to any serious UX Design effort. An experienced enterprise Information Architect is often the best person to facilitate these requirements gathering efforts. The upshot of good user eXperience Design is that spending a little more time and money in advance on ...

Think Web 2.0 is all about Social Networking and the Personalized Taxonomy? Your mileage may vary. We’ve all heard the hype about the dramatically improved Social Networking tools within SharePoint 2010, but what does it really mean to implement these tools in a corporate intranet environment?  How does the use of Social Networking tools ...

Good IA for SP2010 is about having a scalable design plan and sticking to it.   As you plan out the Sitemap and Taxonomy for Your SharePoint deployment, it’s important to remember that establishing a logical over-arching Site Structure for your corporate intranet must take precedence over the temptation to implement the latest trends in ...

User Activity Feeds with SharePoint 2010 & Newsgator Social Sites or 'If you want Facebook-like Activity Feeds in SP 2010?, It may be more work than you imagined.' By now You’ve probably had the opportunity to play around with ‘best of breed’ Social Networking tools like Facebook, Jive, or DIGG!.  What you may not know is that many ...

I hear a lot of people justifying, prioritising or rejecting site features based upon the user and their needs. This is not surprising considering that the user is the cornerstone of the UCD process. However, I suggest that we should stop thinking about the user and start thinking about roles such as Readers, Producers, Viewers, Browsers, Shoppers ...

Dell has launched a community site which allows members to post suggestions, comment and promote good ideas in a ‘digg' like fashion. I have had a look around and it appears as if the community has already come up with some great ideas. This seems to be a great way to get customer feedback and to get people talking about your brand. The ...

So I was recently reminiscing about the days long before the arrival of the blog and web 2.0 (actually probably before 1.0 if that's even possible), when people would hand code small personal websites (or at least use a WYSIWYG editor such as Front Page). These sites were hugely engaging if reading infinitely long textual lists detailing all ...