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Global Site Mapping exercise from World Reserve Financial client

This is an example of an introductory UX exercise used to derive User Classes, Targeted Content, and Task Analysis

This is an example of a scalable Site Map for SharePoint 2010 with MS Governance and SharePoint architecture models illustrated for reference

One of the most important foundations of our UXD practice is what we call the UXD Stack. The Stack is the framework that we use to assess all incoming projects. The five tenents in The Stack are:    Primary Goal: What business goal are we trying to achieve?   Audience: What do we need to achieve the goal?   Content: ...

In my last several assignments I have been surprised by how many clients are interested in coming to a deeper understanding of their content flow through card sorting. I have always been a big believer in the use of card sorting to help myself and clients come to a greater understanding of how they want their content/data to flow through their ...

I found the list below on EverydayUX.com and agreed with it so wholeheartedly that I though I would re-post and discuss further...  - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -  So which PEOPLE are innovators? And what drives them? The folks I’ve been ...

  Ouch! Received an email this morning stating that playful design has no place in a business context!   For the last 3 weeks a small team of us have been working on an Enterprise Search application and we finally have something to show for our hard endeavours.  Our Microsoft Surface Enterprise Search demo rears it's pretty ...

Before the festive holiday kicked in I intended to design a Microsoft Surface Card Sorting application but time ran out without me getting much further than a brief conversation over a cuppa with some user experience colleagues and a few very rough and barely legible sketches of the application interface. To make sure I don’t ...

Friday 28th November saw the first of the Virgin Atlantic VJAM workshops to brainstorm ways to improve the travel experience for customers.  Conchango took the Microsoft Surface unit along and I played guardian and host of this device for most of the day.  The attendees included travel professionals, experts in social media and ...

The report on the top 50 UK retailers customer services proposition is still in progress.  By progress I mean that all the criteria for evaluating their proposition has been recorded and I now need to review the findings to make some sense of it.   In the meantime as a light aperitif here's a preamble around the all-important Customer ...