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June 2007 - Posts

• Unblocking drains

  I've been reading the excellent Clued In , following recommendations from Una and Richard who both saw Lewis Carbone discuss the ideas at Mix . Amongst several thousand other amazing thoughts in that book is a reference to The Real Heroes of Business: Read More... Posted 17 June 2007 05:15 by tom.hopkins | 0 Comments Filed under: lean cluedin staff delivery service customer experience Attachment(s): pic_pb_plumbingbasics.jpg

• The machine that changed the world

  (NB a version of this post appears on Usable Interfaces ) I've been reading the fantastic The Machine that Changed the World . The book was first published in 1990 by a team of economists from MIT in response to the whacking which American car producers Read More... Posted 09 June 2007 22:11 by tom.hopkins | 1 Comments Filed under: toyota production system, lean, agile, software, toyota, PS3, machine that changed the world, Wii, TPS